Privacy Policy

Effective Date: 01/01/2025

Design Hive AI ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website (https://designhiveai.com.au), mobile app, and services ("Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect information to provide and improve our Services, support your user experience, and comply with legal obligations. The types of information we collect include:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing information (e.g., payment method, billing address)

  • Business details (e.g., company name, ABN for invoices)

b. Account Information

  • Username and password

  • Subscription preferences

  • Profile settings

c. Usage Data

  • Device information (e.g., IP address, browser type, operating system)

  • Log files (e.g., pages visited, time and date of access, error logs)

  • User behaviour within the app

d. Design Data

  • Uploaded files, designs, and text content for logo creation and editing.

e. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools (e.g., Google Analytics) to track user activity and improve the Services.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and enhance our Services.

  • Process transactions and manage subscriptions.

  • Personalize your experience and suggest relevant design features.

  • Respond to inquiries, provide support, and troubleshoot issues.

  • Comply with legal obligations and enforce terms of service.

  • Improve our algorithms, design tools, and overall platform functionality.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share data with third-party vendors (e.g., payment processors, cloud hosting services) who assist in operating our Services.

  • Legal Compliance: We may disclose data if required to comply with legal obligations or to protect our rights and property.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encrypted data transmission (SSL/TLS).

  • Secure payment processing via trusted third parties (e.g., Stripe, PayPal).

  • Regular security audits and updates.

Despite our efforts, no security measure is completely foolproof. You are responsible for safeguarding your account credentials.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. You may request the deletion of your data at any time.

6. Your Privacy Rights

a. Access and Correction

You have the right to access, correct, or update your personal information.

b. Data Portability

You may request a copy of your data in a machine-readable format.

c. Deletion

You can request the deletion of your personal information, subject to legal or contractual obligations.

d. Opt-Out

You may opt out of marketing communications by clicking the “unsubscribe” link in our emails or updating your preferences.

To exercise these rights, contact us at peter.kapos23@gmail.com.

7. International Data Transfers

If you access our Services outside Australia, your data may be transferred to, stored, or processed in countries where privacy laws may differ. By using our Services, you consent to these transfers.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. We will notify users of significant changes via email or a prominent notice on our platform.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Design Hive AI
Email: peter.kapos23@gmail.com

Phone: 0468604717

Address: 10 Pellisier Road, Putney, NSW, 2112